I was hugely dismayed to walk into a local doctor’s office recently and see the following sign:
On the third day, I systematically tried every one of the eight options but got a recording on all of them (even the one for doctors which I confess gave me a certain perverse pleasure). On Option 6, the authorizations line, a truly crabby troll chastised people for taking up her time by calling, admonishing them that if it hadn’t been at least two weeks, don’t bother leaving a message.
On my first appointment there in 2012, I waited a little over two hours in a waiting room that was so packed that people – elderly people – were standing. When I came back to review my test results, I waited an hour and forty minutes. I refused to come back a third time.
Having decided that I would call these people only once, I was about to search out a different specialist the next morning when an actual human returned my call from the day before. The prompter response gave me hope that they had changed in the last three years. But then I arrived and saw the sign.
In fairness, did I feel I got a good, if installment-driven, medical consult? Check. Was he nice? Double check. Go back again? Not on your life. Because no routine doctor’s appointment should take five puzzles.